COURSE PROGRAM FOR BASIC COMMUNICATION SKILLS IN HEALTH CARE

COURSE DESCRIPTION

• The Definition, Importance and Basic Functions of Communication
• Self-Recognition, Self-Recognition Practices
• Techniques to Communicate Easily with Patient
• Communication skills: Therapeutic Communication Skills
• Listening, Using Body Language, Empathy, Empathic Communication
• Communication Barriers
• Communication with a Child Patient
• Communication with an Elderly Patient
• Communication in Some Specific Cases
  • A patient who refuses treatment
  • Patients who constantly make requests
  • Crying Patient
• Communication in Some Specific Cases
  • Aggressive Patient
  • Patient Experiencing Anxiety
• Communication in Some Specific Cases
  • Introvert/Depressive Patient
• Communication in Some Specific Cases
  • Patient in Terminal Process
• Communication in Some Specific Cases
  • Patient/Family Experiencing Loss and Grief

Duration: This training program is totally 16 hours including 12 hours theoretical, 2 hours classroom practice and 2 hours case studies.